Which of the Following Is the Best Method of Recovering

question 41

Multiple Choice

Which of the following is the best method of recovering customer goodwill?

• A) sending service people to conduct door-to-door surveys
• B) contacting the complaining customer as quickly as possible
• C) identifying prospective customers from the customer database
• D) customizing products according to individual customer need
• E) defining and measuring the customer retention rate

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Definitions:

Economic Consultant

A professional who provides expert advice on economic matters, including analysis, forecasting, and policy recommendations.

Marginal Cost

Marginal Cost is the cost of producing one additional unit of a good.

Average Variable Cost

The cost of labor and materials divided by the total output, representing the variable costs per unit of output.

Economic Consultant

A professional who provides expert advice on economic policies, market analysis, and financial strategies.