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Shoe Retail Chain Berry's Has Noticed an Increase in Complaints

question 18

Essay

Shoe retail chain Berry's has noticed an increase in complaints about customer service at its stores and is beginning to lose customers to competitors. The company needs to identify the problems and rectify them. Give two methods Berry's can use to discover the problem.


Definitions:

Ulna

One of the two long bones in the forearm, extending from the elbow to the smallest finger, and plays a role in movement and stability.

Malleus

A small bone in the middle ear that is attached to the eardrum; also called the hammer.

Incus

A small bone in the middle ear, located between the malleus and the stapes; also called the anvil.

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