Give an Example of How a Hotel Can Generate Customer

question 109

Short Answer

Give an example of how a hotel can generate customer loyalty at a "customer touch point."

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Definitions:

Metabolic Rate

Metabolic Rate is the rate at which the body consumes energy, measured in calories, reflecting the speed of bodily processes and functions.

Incentives

Incentives are rewards or penalties that motivate individuals to perform certain actions or modify behavior.

Drive-Reduction Theory

A psychological motivation model that explains behavior as being driven by the desire to reduce needs and return to a state of homeostasis.

Yerkes-Dodson Law

A psychological principle stating that performance increases with arousal up to an optimal point, after which it decreases as arousal levels become too high.