Company Call Center Executives Provide Procedural Information to the Clients

question 63

Multiple Choice

Company call center executives provide procedural information to the clients who call up to know the specifications and operation of the product. These call center employees can be called ________.

• A) technical support people
• B) sales assistants
• C) telemarketers
• D) deliverer
• E) consultants

Understand the importance and roles of internal controls in a company's financial practices.

Recognize the importance of segregation of duties and its impact on preventing fraud and errors in financial statements.

Identify the role and importance of external and internal audits in maintaining financial integrity.

Comprehend the procedures and benefits of using electronic funds transfers for improved cash management.

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Definitions:

Coordinate

To organize the different parts of an activity or group efficiently.

Evaluation Apprehension

A psychological concern that people have when they believe their performance is being evaluated by others, which can affect their behavior or performance.

Meetings

Gatherings of people, typically involving discussion, to convey information, make decisions, or solve problems.

Production Blocking

A situation in collaborative work settings where the process hampers individual contributions, often seen in brainstorming sessions.