In Which of the Following Does a Customer Respond to the Technical

question 69

Multiple Choice

In which of the following does a customer respond to the technical quality of a service?

• A) Sara's preferred hair stylist is some miles away, but Sara goes to him because his styles suit her looks.
• B) Kathy tries out a new restaurant every week because she likes to experience the variety.
• C) Bill has gone to the same chiropractor for the past fifteen years because he is friendly and takes the time to listen to Bill.
• D) Ray avoids going to the bank as far as possible because the manager is rude and unhelpful.
• E) Alex has no interest in theater, but goes often because her best friend loves plays.

Critically evaluate the support and criticisms of Maslow’s theory.

Describe the significance of incentive theories in motivation.

Understand the concept of self-actualization and its position in Maslow's hierarchy of needs.

Recognize the effect of task difficulty on performance according to the Yerkes-Dodson Law.

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Definitions:

Contextual Systems

are frameworks that describe the interplay of individual behavior within the context of environmental, cultural, and societal influences.

Critical Period

A specific time during development when exposure to certain stimuli or experiences is necessary for the normal development of a particular skill or characteristic.

Ethological

Relating to ethology, which is the scientific and objective study of animal behavior, often with a focus on behavior under natural conditions.

Attachment

The deep and enduring emotional bond that connects one person to another across time and space.