Dean Recently Had a BRZ Broadband Connection Installed

question 138

Multiple Choice

Dean recently had a BRZ broadband connection installed. However, the connection was bad and he didn't get the quality he required. He contacted BRZ about the problem, but the company did not solve his problem. Dean switched to Blue Broadband. Which of the following was the cause of Dean's switching behavior?

• A) involuntary switching
• B) competition
• C) response to service failure
• D) service encounter failures
• E) inconvenience

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Definitions:

Physician

A medical professional licensed to diagnose and treat illnesses, injuries, and other health conditions, often holding a Doctor of Medicine (MD) or Doctor of Osteopathic Medicine (DO) degree.

Full Amount

The entire quantity or total sum of something, without any deductions or omissions.

Friendly Tone

The use of a warm, pleasant, and inviting manner of communication, often characterized by a positive and approachable demeanor.

Days Past Due

The number of days that have passed since a payment was due to be made.