Retail Chain REB Wants to Find Out How Its Customers

question 30

Essay

Retail chain REB wants to find out how its customers perceive its services and what it can do to improve these. What methods can the company use to discover this?

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Definitions:

Collective Bargaining Process

A method where workers, through their unions, negotiate contracts with their employers to determine their terms of employment, including pay, benefits, hours, leave, job health and safety policies, and more.

Business Pressures

Challenges and demands placed on a business by economic conditions, competition, regulations, and other external factors.

Competitiveness

The ability of a company, sector, or economy to provide products or services effectively in comparison to others, often measured by factors like cost, quality, and innovation.

Union Contracts

Agreements negotiated by labor unions and employers defining employment terms, worker benefits, and conditions to ensure fair treatment and equitable wages for union members.