A Cosmetics Store Sees to It That Customers Who Walk

question 94

Essay

A cosmetics store sees to it that customers who walk in are assisted by store personnel. These personnel are trained to ask customers questions, find out what they want, and make suggestions accordingly. Which of the five determinants of service quality is reflected here?

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Definitions:

Responsibility

The state or fact of having a duty to deal with something or of having control over someone, often involving ethical or moral obligations.

$100 Check

A written, dated, and signed instrument that directs a bank to pay a specific sum of money, in this case, one hundred dollars, to the bearer or to a specified person.

Citizens Bank

A generic name that can refer to any number of banks operated for the benefit of the citizens in a specific locality.

Teller

An employee of a bank or financial institution responsible for directly interacting with customers, particularly handling deposits and withdrawals.