Which of the Following Is an Example of Channel Differentiation

question 131

Multiple Choice

Which of the following is an example of channel differentiation?

• A) Ritz-Carlton has an intensive training program for its customer-facing employees, to ensure a consistent service standard.
• B) Shangri-La hotels use a distinctive signature fragrance in all outlets so that customers can associate the fragrance with the hotel.
• C) JEK's sophisticated customer database allows the company to handle queries and product returns much faster than competitors.
• D) RTZ shifted its products from supermarket aisles to exclusive stores as it realized that customers were willing to pay more in stores.
• E) Hayley's found success by allowing buyers to customize the color and some features of its appliances before buying them.

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Definitions:

Severe Distress

Severe distress is a significantly uncomfortable emotional or psychological condition, often resulting from trauma or a mental health issue, that disrupts normal functioning.

Asperger's Syndrome

A disorder on the autism spectrum, characterized by significant difficulties in social interaction and nonverbal communication, alongside restricted and repetitive patterns of behavior and interests.

Cognitive Delays

Developmental lags where a child's cognitive abilities such as thinking, speech, and understanding develop slower than the typical rate for their age.

Autism

A developmental disorder characterized by challenges in social interaction, verbal and nonverbal communication, and repetitive behaviors.