Operational CRM Applications Include Tools for All of the Following

question 76

Multiple Choice

Operational CRM applications include tools for all of the following except:

• A)sales force automation.
• B)call center support.
• C)marketing automation.
• D)customer service support.
• E)calculating CLTV.

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Definitions:

Secure Sockets Layer (SSL)

A standard security technology for establishing an encrypted link between a server and a client—typically a web server (website) and a browser; or a mail server and a mail client (e.g., Outlook).

Decrypt Information

The process of converting encrypted or encoded data back into its original, readable format.

Encrypted Payment Services

Services designed to secure digital transactions using sophisticated encryption technologies to protect sensitive information.

Internet Domain Name

A unique name that identifies an internet resource such as a website, characterized by an easily recognizable address used to access online information.