Which of the Following Is True for Customer Satisfaction

question 52

Multiple Choice

Which of the following is true for customer satisfaction?

• A)Satisfaction is a deeply held commitment to rebuy or repatronize a preferred product despite situational influences.
• B)Consumers often form more favorable perceptions of a product with a brand that is new.
• C)The ultimate goal of a customer-centered firm is to create high customer satisfaction.
• D)Only increased customer satisfaction can help a company increase its profits.
• E)A company would be wise to measure customer satisfaction regularly because one key to customer retention is customer satisfaction.

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Definitions:

Benzene

A colorless, volatile liquid hydrocarbon present in coal tar and petroleum, used in chemical synthesis.

Resonance Structures

Representations of a molecule where the chemical connectivity is the same but the electrons are distributed differently around the structure.

Cyclic

Pertaining to chemical compounds that contain a ring structure within their molecules.

Lewis Structure

A diagrammatic method for representing the valence electrons of atoms within a molecule, indicating bonds between them.