________ Can Track Customer Satisfaction Directly, Measure Repurchase Intention and Also

question 48

Multiple Choice

________ can track customer satisfaction directly, measure repurchase intention and also gauge a consumer's willingness to recommend the company and brand to others.

• A) Periodic surveys
• B) Mystery shoppers
• C) Customer loss rates
• D) Customer focus statements
• E) Sales summary reports

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Definitions:

Socially Constructed

A concept or perception developed by society through cultural and social practices, rather than existing inherently.

Scientific Community

A group of researchers, academics, and professionals who share knowledge and conduct studies in various fields of science.

Biologically

Relating to the biological aspects of organisms and their functions, often in contrast to environmental or social influences.

Discrimination

Unjust or prejudicial treatment of different categories of people, especially on the grounds of race, age, or sex.