A Customer ________ Is Any Occasion on Which a Customer

question 88

Multiple Choice

A customer ________ is any occasion on which a customer encounters the brand and product - from actual experience to personal or mass communications to casual observation.

• A) touch point
• B) point of order
• C) point of difference
• D) pivot point
• E) point of parity

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Definitions:

Periodic Task

This term refers to a scheduled activity in automation or software systems that repeats at fixed times or intervals to perform specific functions or checks.

Priority

The level of importance or precedence assigned to tasks, operations, or data, determining the order in which they are processed or handled.

Array Type

Refers to a data structure that consists of a collection of elements, each identified by at least one array index or key.

Tag

A label or identifier used to mark or distinguish data, components, or elements in a system for easier recognition and processing.