A Customer Touch Point for Asiana Airlines Would Be an Item

question 1

Multiple Choice

A customer touch point for Asiana Airlines would be an item such as ________.

• A)ease of access to the airport
• B)a mechanic's ability to service the airplanes
• C)the reservations desk
• D)the value of air travel versus surface transportation
• E)competency of a travel agent

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Definitions:

Benjamin Barber

An American political theorist known for his work on democracy and civic engagement.

Anthony Giddens

A prominent British sociologist known for his theory of structuration and his work on the understanding of modern societies.

Zygmunt Bauman

Zygmunt Bauman was a Polish-British sociologist known for his analyses of globalization, modernity, consumer society, and the liquid modern life.

Jihad

An Arabic term often translated as "struggle" or "striving," particularly within a spiritual context in Islam, but it can extend to a physical struggle for protection or against oppression.