The Customer Relationship Management Process Involves All the Activities Related

question 36

True/False

The customer relationship management process involves all the activities related to receiving and approving orders, shipping the goods on time, and collecting payment.

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Definitions:

Intermediaries

Agents or businesses that act as a middleman in the distribution process or transactions between producers and consumers.

Agents

An intermediary who brings buyers and sellers together and facilitates the exchange.

Brokers

An intermediary who represents clients who buy or sell specialized goods or seasonal products.

Wholesalers

An intermediary who buys products in bulk from producers and resells them to other wholesalers or to retailers.