When Hayley Had Some Problems with the Applications on Her

question 19

Essay

When Hayley had some problems with the applications on her mobile phone,she gave her mobile phone to the service center for a software update.The service center returned the phone to Hayley the next day,with the software update complete.Two days later,the service center called Hayley to enquire if the phone was functioning well.Which area of services marketing does this incident illustrate? Why is this important?

---

Definitions:

Blood Stains

Evidence in the form of blood marks left on surfaces, which can be analyzed in forensic science to help reconstruct events at a crime scene.

Cut Marks

Physical evidence on bones that indicates the use of tools by humans or other species to process carcasses.

Fossil Bones

Preserved remains or imprints of bones from ancient organisms embedded in rock strata.

Sexual Monogamy

A mating system in which an individual has only one mate during a breeding season or throughout the mating life.