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Josh gets his bike serviced at Dean's Garage even though there's another garage much closer to home. He prefers Dean's because the work is usually done quickly and the staff try to solve the issues with the bike as soon as possible. Dean's Garage excels at which of the following five determinants of service quality?
Individual Identifies
The process by which a person recognizes or establishes their own characteristics, values, or beliefs as distinct from others.
Illusion Transparency
The tendency to overestimate the extent to which our personal mental state is known by others.
Honest
Characterized by truthfulness, integrity, and straightforwardness in actions and statements.
Different Parts
This refers to the various components or sections that make up a whole; in a system or machine, it refers to the distinct elements that perform specific functions.
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