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Based on the Service-Quality Model, Researchers Have Identified Five Determinants

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Essay

Based on the service-quality model, researchers have identified five determinants of service quality. List and briefly explain each.


Definitions:

Unrealized Loss

A loss that occurs on paper due to the decrease in value of an investment but has not yet been realized through actual sale or exchange.

Net Income

Net income is the total profit of a company after all expenses and taxes have been deducted from revenue. It is often referred to as the bottom line.

Trading Securities

Financial securities that a company holds primarily for the purpose of trading them in the short term for profit from their price changes.

Passive Investment

An investment strategy involving minimal buying and selling actions, focusing instead on long-term holding and typically relying on market-wide growth.

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