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When Hayley Had Some Problems with the Applications on Her

question 19

Essay

When Hayley had some problems with the applications on her mobile phone,she gave her mobile phone to the service center for a software update.The service center returned the phone to Hayley the next day,with the software update complete.Two days later,the service center called Hayley to enquire if the phone was functioning well.Which area of services marketing does this incident illustrate? Why is this important?


Definitions:

Interest Rate

The payment, specified as a percentage of the principal, necessitated by a lender from a borrower for employing assets.

Required By Law

Mandated actions or procedures as stipulated by legislation or legal statutes.

Compounded Annually

The process of calculating interest on both the initial principal and the accumulated interest from previous periods, applied once per year.

Compounded Semi-Annually

The process of calculating interest on a principal sum and its accumulated interest at two intervals within the year.

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