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The advertisement for a pool reads "a vinyl pool from Parker's for just $5,000." When David contacted the firm for the pool, the customer service representative tells David that the total cost will be $8,000. When David enquires about the extra $3,000, the customer service representative says that is for installation. Which service-quality gap does this situation demonstrate?
Cultural Context
The set of social, historical, and cultural influences that shape individuals' perceptions, behaviors, and understanding of the world.
Cultural Norms
Shared expectations and rules that guide behavior within a particular society or group.
Family Boundaries
refer to the guidelines, rules, and limits that a family establishes to define how members behave, interact with each other, and deal with external influences.
Family-Centered
An approach that respects the importance of family bonds and dynamics, emphasizing family participation and needs in decision-making processes.
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