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Using the industry approach, competitors are defined as companies that satisfy the same customer need.
Inflated Expectations
Exaggerated anticipations or beliefs beyond what is reasonable or achievable, often leading to disappointment.
Job Performance
The extent to which an employee successfully fulfills the duties, tasks, and responsibilities of their job position.
Proactive Behaviours
Proactive behaviours involve taking initiative and acting in advance of a future situation, rather than just reacting, to change or control a situation.
Feedback Seeking
Requesting information about how one is performing one’s tasks and role.
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