The Job of Translating Target Customer Requirements into a Working

question 86

True/False

The job of translating target customer requirements into a working prototype is helped by a set of methods known as quality function deployment, which takes the desired customer attributes and turns them into a list of engineering attributes.

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Definitions:

Service Quality

The assessment of how well a delivered service matches customer expectations.

Windshield Wiper

A device used on vehicles to remove rain, snow, ice, and debris from the front windshield, thereby improving visibility.

Role Playing

A good technique for practicing the sales presentation prior to meeting with a customer; the salesperson acts out a simulated buying situation while a colleague or manager acts as the buyer.

Qualifying Potential

The process of assessing leads to determine their likelihood to become paying customers based on specific criteria.