When a Relationship Management Program Is Properly Implemented,the Organization Will

question 29

Multiple Choice

When a relationship management program is properly implemented,the organization will begin to focus as much on managing its customers as on managing its ________.

• A) finances
• B) products
• C) personnel
• D) markets
• E) brands

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Definitions:

Elizabeth Catlett

An African American and Mexican artist renowned for her sculptures and prints that focus on themes of social injustice, racial identity, and the human condition.

Faith Ringgold

An African American artist and author known for her narrative quilts and her activism within the civil rights and feminist movements.

Quilts

Pieces of textile art traditionally made by stitching together layers of fabric, often containing complex patterns or designs, serving both functional and expressive purposes in various cultures.

Storytelling

The act of conveying events, truths, or messages through narrative, spoken or written, often incorporating imaginative details or cultural elements to engage and inform an audience.