Services Can Be Judged on Customer Importance and Company Performance

question 22

Multiple Choice

Services can be judged on customer importance and company performance.________ is used to rate the various elements of the service bundle and identify what actions are required.

• A) SERVQAL
• B) Consumer-quality analysis
• C) Importance-performance analysis
• D) Key-service indices analysis
• E) Reliability-service indices analysis

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Definitions:

Tax Rates

The percentage at which an individual or corporation is taxed, which can vary according to income level, type of taxpayer, and jurisdiction.

Federal Marginal Income Tax

pertains to the portion of tax applied to an individual's or entity's last dollar of income, under the federal tax system, which uses progressively higher rates for higher income levels.

Tax Bracket

Categories at varying tax rates applied to ranges of income; the higher the income, the higher the percentage of tax levied.

Progressive

Pertains to political and social movements that aim for reforms and advancements by advocating for changes in economic, social, and political structures.