Employees Thrive in Customer-Contact Positions When They Have an Internal

question 125

Multiple Choice

Employees thrive in customer-contact positions when they have an internal drive to _____.

• A) pamper customers
• B) accurately read customer needs
• C) develop a personal relationship with customers
• D) deliver quality service to solve customers' problems
• E) all of the above

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Definitions:

Communication Channels

The means or mediums through which information is transmitted from one entity or person to another.

Conflict Management

The practice of handling or resolving disagreements and disputes in a constructive manner.

Conflict Management

A process for handling disputes and disagreements in a constructive manner, aiming to resolve them in a way that benefits all parties involved.

Workable Alternative

A feasible and practical solution or option that can be implemented in place of the original plan.