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________ Describes the Service Program for Helping Customers Keep Purchased

question 125

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________ describes the service program for helping customers keep purchased products in good working order.


Definitions:

Techniques For Quality Measurement

Methods used to assess the quality of products, services, or processes, often involving quantitative and qualitative metrics.

Functional Approach

The functional approach is a method of organizational structure where a company is divided into departments or functions, each handling specific tasks or operations like marketing, finance, or manufacturing.

Managerial Functions

The main roles and responsibilities of managers, typically including planning, organizing, leading, and controlling organizational resources to achieve goals.

Henri Fayol

A French engineer and scholar who is famous for developing the general theory of business administration and identifying the five primary functions of management.

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