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Peppers and Rogers Outline a Four-Step Framework for One-To-One Marketing

question 53

Essay

Peppers and Rogers outline a four-step framework for one-to-one marketing that can be adapted to CRM marketing.What are those four steps?


Definitions:

Incoming Merchandise

Refers to items or goods received by a business for sale or use in production.

Estimated Inventory Returns

A financial estimate of the goods a company expects to return to suppliers from the inventory it purchased.

Asset Account

An account that records the valuable resources owned by a business, expected to provide future economic benefits.

Goods Returned

Products sent back to the seller by the buyer, usually due to defects, inaccuracies, or dissatisfaction.

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