One Key to Customer Retention Is ________

question 21

Multiple Choice

One key to customer retention is ________.It would be wise for a company to measure this factor frequently.

• A) heavy promotion
• B) deep discounts for intermediaries
• C) to have an ethics officer
• D) customer satisfaction
• E) to have customers on the board of directors

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Definitions:

Cycle Time

The total time from the beginning to the end of a process, as measured by the customer.

Battery-Powered

Relating to devices or vehicles operated using one or more batteries as their source of electrical power.

Task Time

The time needed to finish a particular task or activity.

Beverage Mixers

Equipment or substances designed to mix drinks, either alcoholic or non-alcoholic, to create consistent and well-blended beverages.