________ Is the Totality of Features and Characteristics of a Product

question 52

Multiple Choice

________ is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.

• A) Performance
• B) Value
• C) Quality
• D) Customer retention
• E) Customer loyalty

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Definitions:

Message Body

The main content of a message, including text and other media, as distinguished from the header and signature.

Praising Others

The act of expressing approval or admiration for someone's achievements or qualities.

Presidential Veto

The power of the President to reject or refuse to approve a piece of legislation, preventing it from becoming law without further congressional action.

Override

To use authority to reject or cancel a decision, order, or law.