All of the Following Are Methods to Form Strong Customer

question 143

Multiple Choice

All of the following are methods to form strong customer bonds EXCEPT ________.

• A) creating superior products, services, and experiences for the target market
• B) making it easy for customers to reach the appropriate company personnel and express their needs, perceptions, and complaints
• C) organizing and making accessible a database of information on individual customer needs, preferences, contacts, purchase frequency, and satisfaction
• D) running award programs recognizing outstanding employees
• E) concentrating the planning and management of the customer satisfaction and retention process within the marketing department

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Definitions:

Supply Curve

A graphical representation of the supply schedule, showing the relationship between quantity supplied and price.

Demand Curve

A graphical representation of the demand schedule, showing the relationship between quantity demanded and price.

Equilibrium Quantity

The quantity of a good or service bought and sold at the equilibrium (or market-clearing) price.

Excise Tax

A tax imposed on specific goods, services, or activities, usually with the aim of reducing consumption or generating revenue.