All of the Following Are CRM Imperatives EXCEPT ________

question 52

Multiple Choice

All of the following are CRM imperatives EXCEPT ________.

• A) acquiring the right customer
• B) crafting the right value proposition
• C) instituting the best processes
• D) motivating employees
• E) learning to make profits through marginal customers

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Definitions:

Orientation Programs

Initiatives designed to familiarize new employees with the workplace, its culture, policies, and their specific roles within the organization.

Entry

The act of entering or the point at which one gains access to a place, organization, or system.

Content Tactics

Strategies used to create, publish, and manage content in order to achieve specific business and marketing goals.

Socialization Outcomes

The results or effects of the process by which an individual learns and incorporates the norms and values of a group or society.