A Highly Satisfied Customer Generally Stays Loyal Longer,pays Less Attention

question 108

True/False

A highly satisfied customer generally stays loyal longer,pays less attention to competing brands,and is less sensitive to price.

---

Definitions:

Sensing

A process of receiving and responding to stimuli or input from the environment, often involving the detection of physical changes.

Nonverbal Cues

Forms of communication without words, such as facial expressions, gestures, and body language.

Interpreting

The act of explaining or providing the meaning of something, such as a word, text, or action, often in a different language.

Active Listening

A communication technique that involves giving full attention to the speaker, understanding their message, providing feedback, and retaining the information.