Unprofitable Customers Who Defect to a Competitor Should Be Encouraged

question 26

True/False

Unprofitable customers who defect to a competitor should be encouraged to do so.

---

Definitions:

GLOBE Model

A research paradigm that examines the impact of culture on leadership effectiveness and organizational behavior across societies.

Cultural Dimensions

Frameworks or models that describe the effects of a society's culture on the values and behaviors of its members, often used in cross-cultural communication and business practices.

Future Orientation

The degree to which individuals or organizations focus on and plan for future events and possibilities.

Idealized Influence

A leadership behavior characterized by acting as an admirable role model, instilling trust and respect, and inspiring followers through ethical conduct and personal actions.