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How Do Customers Determine Their Level of Satisfaction with a Product

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How do customers determine their level of satisfaction with a product?


Definitions:

Ethnocentrism

Refers to a tendency to regard one’s own culture and group as the standard, and thus superior, whereas all other groups are seen as inferior.

Italian Culture

The customs, traditions, arts, history, and social norms originating from or associated with Italy and its inhabitants.

Superior

A quality or state of being higher in rank, status, quality, or power compared to something else.

Cultural Imperialism

A form of oppression where the dominant group has made their beliefs and values the norms of a society.

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