Tangibles,reliability,responsiveness,assurance,and Empathy Are the Five Dimensions of Service Quality Used

question 27

Multiple Choice

Tangibles,reliability,responsiveness,assurance,and empathy are the five dimensions of service quality used in which of the following?

• A)total quality management (TQM)
• B)SERVQUAL
• C)gap analysis
• D)the critical incident technique
• E)the market fulfillment approach

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Definitions:

Financial Statements

Financial statements are formal records of the financial activities and condition of a business, person, or other entity, providing an overview of a company's financial performance and position in the market.

Section 11

A provision of the Securities Act of 1933 that holds issuers liable for material misstatements or omissions in their public offering documents.

Securities Act of 1933

A U.S. law enacted to protect investors by requiring transparency in financial statements so investors can make informed decisions about investments.

Registration Statement

A legal document filed with the Securities and Exchange Commission by companies wishing to issue new securities to the public, containing financial and other significant details.