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A hotel and resort company launched a new employee program that includes intensive training in different service encounter scenarios. This training program is most likely designed to lessen the problems related to the ________ characteristic of services.
Disturbed Sleep Pattern
A disruption in an individual's sleep cycle, leading to insufficient rest and affecting overall health and well-being.
Guided Imagery
A relaxation technique that involves following verbal instructions to imagine a peaceful scenario in one's mind, aiming to reduce stress and improve well-being.
Exercise
Physical activity that is planned, structured, and repetitive for the purpose of conditioning the body.
Caffeinated Beverage
Drinks that contain caffeine, a stimulant that can enhance alertness and energy levels.
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