Examlex

Solved

Explain How the Gap Between Service Quality Standards and Customer

question 118

Essay

Explain how the gap between service quality standards and customer expectations can occur. How can it be avoided?


Definitions:

Formal Group

A group formed with a specific structure and objective, often within organizational contexts, such as committees or work teams.

Ad Hoc Task Force

A temporary group formed for the specific purpose of addressing a particular issue or problem.

Autocratic

A leadership or governance style characterized by individual control over all decisions and little input from group members.

Consultative Leader

A leadership style where the leader seeks the input of their team members before making decisions, emphasizing collaboration and feedback.

Related Questions