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Explain how the gap between service quality standards and customer expectations can occur. How can it be avoided?
Formal Group
A group formed with a specific structure and objective, often within organizational contexts, such as committees or work teams.
Ad Hoc Task Force
A temporary group formed for the specific purpose of addressing a particular issue or problem.
Autocratic
A leadership or governance style characterized by individual control over all decisions and little input from group members.
Consultative Leader
A leadership style where the leader seeks the input of their team members before making decisions, emphasizing collaboration and feedback.
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