It Is Most Accurate to Say That Total Quality Management

question 23

Multiple Choice

It is most accurate to say that total quality management firms believe that it is the responsibility of ________ employees to serve the needs of customers.

• A) marketing
• B) research and development
• C) human resource
• D) management
• E) all

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Definitions:

Macrosociology

Macrosociology is the analysis of large-scale social systems and processes, such as economies and societies, rather than individuals or small groups.

Manifest Functions

The recognized and intended consequences of any social pattern, which contribute to its operation.

Latent Functions

Unintended, unrecognized consequences of social processes, institutions, or actions that may impact society in positive or negative ways.

Classical European

Pertains to the traditional or foundational European philosophical, cultural, and historical concepts, values, and practices that have shaped Western civilization.