It Is Just as Expensive for a Company to Retain

question 83

True/False

It is just as expensive for a company to retain good customers as it is to acquire customers.

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Definitions:

Productivity

A measure of the efficiency of a person, machine, factory, system, etc., in converting inputs into useful outputs.

Counterdependence

A psychological behavior where individuals reject help from others or avoid relying on others, often as a strategy to maintain a sense of independence or control.

Insecure Pattern

A recurring behavior or thought process stemming from feelings of insecurity, affecting relationships and decision-making.

Overdependence

The excessive reliance on someone or something, often to the point where it becomes unhealthy or problematic.