Explain How the Gap Between Service Quality Standards and Customer

question 118

Essay

Explain how the gap between service quality standards and customer expectations can occur. How can it be avoided?

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Definitions:

Recognition Heuristic

A strategy in which decision making stops as soon as a factor that moves one toward a decision has been recognized.

Solve a Problem

The process of finding solutions or answers to a question or obstacle, often involving critical thinking, analysis, and the application of specific strategies or techniques.

Curiosity and Inquisitiveness

The desire to learn or know about anything; the quality of being curious and eager to explore and discover.

Conventional

Conventional refers to something that follows accepted or traditional standards, practices, or methods.