Using a "Secret Shopper" to Record and Report How Sales

question 1

True/False

Using a "secret shopper" to record and report how sales clerks assisted customers would be an example of covert observation.

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Definitions:

ABAB Design

A research method involving sequential phases: a baseline phase (A), an intervention phase (B), a return to baseline phase (A), and a final intervention phase (B) to assess changes.

Analogue

A thing or concept that is similar or comparable to another in significant respects, often used in scientific, technical, or mathematical contexts.

Case Study

An in-depth analysis or examination of a single individual, group, or event to explore or illustrate broader principles.

Case Study

An in-depth analysis of an individual, group, or event to explore causal relationships within real-life contexts.