Which of the Following Observations Is Not True of Services

question 32

Multiple Choice

Which of the following observations is not true of services?

• A)They can be thought of as intangibles.
• B)Intangibles can rarely be experienced in advance of the sale.
• C)They can be tested even before purchase.
• D)Almost all businesses are engaged in service to some extent.

Appreciate the leadership role in fostering an ethical culture within organizations.

Understand the role of public opinion and social consensus in ethical decision-making.

Identify the influence of external standards and pressures on organizational ethics.

Understand the importance and methods of conducting performance reviews by managers.

---

Definitions:

Capital Investment

The purchase of goods or services by a firm to add to its fixed assets to increase its capacity or efficiency in producing goods or services.

Consumption

The use of goods and services by households, one of the major components of an economy’s gross domestic product, indicating economic health and consumer confidence.

Term of a Bond

The length of time until a bond's maturity date, when the principal amount of the bond is due to be paid to the bondholder.

Interest Rates

The cost of borrowing money, typically expressed as a percentage of the amount borrowed, that lenders charge borrowers for the use of their funds.