The Determinants of Perceived Service Quality Model Has Five Gaps

question 18

True/False

The determinants of perceived service quality model has five gaps that can lead to dissatisfaction with service delivery.

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Definitions:

Blackout

A temporary loss of electricity or consciousness, or a period when all lights are turned off for secrecy or protection.

Consequences

The results or effects of actions, which can be positive or negative.

Power Outage

A temporary loss of electrical power in a particular area or community.

Age Discrimination

The unfair treatment of individuals based on their age, particularly in employment settings.