One Reason Follow-Up Is So Important Is That Research Shows

question 17

Multiple Choice

One reason follow-up is so important is that research shows that the cost and effort to obtain repeat sales from a satisfied customer is roughly __________ of that necessary to gain a sale from a new customer.

• A)25%
• B)50%
• C)100% (or the same as)
• D)200% (or double)
• E)300% (or triple)

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Definitions:

Personality Changes

Alterations in an individual's character, mannerisms, or behavioral patterns, often due to development, experiences, or psychological conditions.

Life Span

The term for the maximum duration of life of a species or for the length of an individual's life from birth to death.

Cognitive Abilities

Include the mental capabilities for processing information, learning, reasoning, problem-solving, and decision making.

Old Age

A stage in the human lifecycle characterized by the advanced years of life, often defined as the period after retirement or those over the age of 65.