-As Shown in Figure 17-2 Above,"C" Is The__________ Stage in the Personal

question 10

Multiple Choice

-As shown in Figure 17-2 above,"C" is the__________ stage in the personal selling process.

• A)approach
• B)presentation
• C)follow-up
• D)prospecting
• E)preapproach

Understand the concept and significance of paralanguage in communication.

Identify and describe effective techniques for professional communication, including voice mail and phone screening.

Explain the role of nonverbal communication in conveying messages and its various forms.

Discuss the adaptation as a crucial element of professional communication.

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Definitions:

Customer Benefit Plan

A strategy or program developed by businesses to offer added value or benefits to customers, aiming to increase customer satisfaction and loyalty.

Creating Steps

Developing phases or actions in a plan or process to achieve a specific goal.

SMART

An acronym standing for Specific, Measurable, Achievable, Relevant, and Time-bound, commonly used to guide goal setting.

Mental Step

A cognitive phase in problem-solving where an individual contemplates various solutions or decisions.