A Representative from AT&T Called Dr

question 296

Multiple Choice

A representative from AT&T called Dr.Michaels after he switched to its new U-verse telephone system.The firm wanted to make certain he was satisfied and asked if he had any questions concerning his new service.This is an example of a __________ call.

• A)assumptive
• B)preemptive
• C)follow-up
• D)prospecting
• E)courtesy

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Definitions:

Levels Of Processing

A concept that suggests deeper levels of analysis lead to more lasting memory retention.

Processing Model

A framework in cognitive psychology that describes how information is absorbed, processed, stored, and retrieved by the mind.

Remember Information

The process of encoding, storing, and retrieving knowledge or experiences from the memory.

Parallel Distributed Processing

Parallel Distributed Processing is a model in cognitive science that postulates that information processing occurs through networks of interconnected units, simulating how neural networks in the brain process information.