The Appearance of the Environment in Which the Service Is

question 179

Multiple Choice

The appearance of the environment in which the service is delivered and where the firm and customer interact can influence the customer's __________ of the service.

• A)repeat usage
• B)evaluation
• C)exploitation
• D)utilization
• E)perception

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Definitions:

Policymakers

Individuals or groups responsible for making decisions and laws that govern a society, often within governmental institutions.

Neuroscience

The scientific study of the nervous system, including its structure, functions, and abnormalities.

Behavioral Economists

Behavioral economists study how psychological, emotional, and cultural factors affect economic decisions of individuals and institutions.

Payroll Deduction

A system where an employer withholds part of an employee's wage or salary for various purposes, such as taxes, benefits, or retirement savings.