How a Person Establishes Expectations for a Service Not Yet

question 165

Multiple Choice

How a person establishes expectations for a service not yet experienced is influenced by word-of-mouth communications, personal needs, __________, and promotional activities.

• A)how the organization delivers its service
• B)past experiences
• C)competitive trends
• D)the economy
• E)consumer income

Understand the importance of feedback, social support, and interdependence as social characteristics of work design.

Appreciate the role of job crafting in altering job demands and job resources to improve job fit.

Identify knowledge characteristics associated with work design and differentiate them from other design characteristics.

Recognize the impact of work design on job satisfaction, organizational commitment, and turnover intentions.

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Definitions:

Risk-Neutral

An attitude or assumption in financial theory where an investor doesn't require higher returns for taking on more risk.

Risk Averse

Refers to the preference of individuals or entities to avoid uncertainty and risky situations, opting for the safest outcome when faced with choices.

Whole Life

A type of life insurance policy that offers lifetime coverage, with consistent premiums and a savings component.

Fixed-Rate Tax-Deferred

Describes investment accounts or financial products that accumulate earnings taxed at a later date instead of when they are earned, with a fixed interest rate.