The Dimension of Service Quality Called __________ Is the Appearance

question 182

Multiple Choice

The dimension of service quality called __________ is the appearance of physical facilities,equipment,personnel,and communication materials.

• A)assurance
• B)reliability
• C)responsiveness
• D)empathy
• E)tangibility (tangibles)

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Definitions:

GST

The Goods and Services Tax is a form of value-added tax applied to almost all goods and services purchased for use within the nation.

PST

Provincial Sales Tax; a tax levied by certain provinces in Canada on the sale of goods and services.

Percentage

A percentage is a way of expressing a number as a fraction of 100, used to describe proportions and changes in quantities.

Value

The worth or importance of something, often determined by its utility, scarcity, or demand.