Customer Satisfaction Is an Important Focus for Marketers Because

question 247

Multiple Choice

Customer satisfaction is an important focus for marketers because

• A)marketing research is an expensive proposition; the fewer times it needs be done,the better.
• B)the financial value of a satisfied,loyal customer over time can be significant.
• C)consumers are unable to assess it by themselves.
• D)attracting new customers is easier than keeping old ones.
• E)a 50 percent improvement in customer retention can increase a company's profits by 5 percent.

Identify effective treatments for specific psychological disorders.

Comprehend the principle and application of cognitive-behavioral therapy.

Acknowledge the role of therapist-client interaction in treatment effectiveness, including client-centered therapy approaches.

Grasp the concept and implementation of systematic desensitization and other exposure therapies.

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Definitions:

Union Democracy

Union democracy refers to the practice and principle of democratic governance within labor unions, where decisions are made through the voting and participation of its members.

Union Suppression

Tactics used by employers or governments to inhibit union formation, diminish the power of existing unions, or discourage union membership and activities.

Suppression Strategy

Tactics employed by employers to inhibit or disrupt the efforts of workers to organize or unionize, often through intimidating or discouraging actions.

Democratic Processes

Procedures that are guided by principles of democracy, allowing for equitable participation and decision-making within organizations or communities.